Welcome to dotLMS (“we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Learning Management System (LMS) platform, including our website, applications, and related services.
By accessing or using our platform, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect several types of information from and about users of our platform.
1.1 Personal Information
When you register, enroll in courses, or interact with our services, we may collect:
- Full name
- Email address
- Username and password
- Profile information
- Organization or company name
- Billing and payment information
- Contact details
1.2 Learning and Course Data
To provide learning services, we collect:
- Course enrollments
- Course progress and completion status
- Quiz and exam results
- Certificates issued
- Course engagement data
- Learning activity logs
1.3 Usage and Technical Data
We automatically collect certain information when you use our platform:
- IP address
- Device type
- Browser type
- Operating system
- Access times
- Pages viewed
- Interaction with platform features
1.4 Payment Information
If you purchase courses through our marketplace, payment data may be processed through third-party payment providers. We do not store full payment card details.
2. How We Use Your Information
We use collected information to:
- Provide and manage LMS services
- Create and manage user accounts
- Deliver courses and educational content
- Track learning progress and performance
- Generate certificates and assessments
- Process payments and enrollments
- Improve platform performance and user experience
- Provide analytics and reporting to administrators
- Communicate with users about courses, updates, and support
- Ensure platform security and prevent fraud
3. User Roles and Data Access
Our platform supports multiple user roles including:
- Learners
- Instructors
- Administrators
Depending on role permissions, users may access certain information such as course progress, enrollment data, or analytics relevant to their role.
4. Sharing of Information
We do not sell personal information. However, we may share information in the following cases:
4.1 Service Providers
We may share data with trusted third-party providers who assist with:
- Payment processing
- Hosting and cloud services
- Email delivery
- Analytics services
- Technical support
4.2 Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Protect the security of our platform
- Prevent fraud or abuse
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect user data, including:
- Secure servers and encrypted connections
- Access controls and role-based permissions
- Monitoring and security auditing
While we strive to protect your information, no system can guarantee absolute security.
6. Data Retention
We retain personal and learning data for as long as necessary to:
- Provide our services
- Maintain learning records and certifications
- Comply with legal and financial obligations
Users may request deletion of their personal data where applicable.
7. Cookies and Tracking Technologies
Our platform may use cookies and similar technologies to:
- Maintain user sessions
- Improve platform performance
- Analyze usage patterns
- Personalize the learning experience
Users may control cookie settings through their browser preferences.
8. International Users
If you access our platform from outside the country where our servers are located, your information may be transferred and processed in other jurisdictions.
By using our services, you consent to such transfers.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Restrict or object to data processing
- Request data portability
To exercise these rights, contact us using the information below.
10. Children's Privacy
Our platform is not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children without appropriate consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of the platform after changes indicates acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Email: support@dotlms.com
Last Updated: Mar 20, 2026.